Where Experience meets Expectations
Consultants to the Automotive Manufacturing and Industrial Equipment Industry
About Us
​At CustomerX, we help organisations build smarter ways to understand, serve, and grow their customers.
​We combine experience management thinking, industry expertise, and hands-on advisory to help organisations act faster, focus on what matters, and deliver measurable results.
Our work spans three connected areas:
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CX & Experience Innovation (Platform-Agnostic Advisory)
We help businesses design, measure, and improve customer and employee experiences applying the principles behind leading Experience Management (XM) platforms but in a platform-agnostic way.
Our focus is on turning feedback into action: linking insight with business performance, improving loyalty, service quality, and measurable outcomes.
Whether using enterprise systems or simple feedback loops, we help clients build the structure and capability to make experience part of everyday performance.
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Industry Sector Expertise
We bring hands-on experience from across automotive, mobility, power systems, marine, off-highway, defence, and industrial markets.
By combining technical understanding with commercial insight, we help OEMs, Tier-1 suppliers, and operators identify what matters most to customers, align service and product delivery, and achieve sustainable growth.
Our cross-sector knowledge means we understand the realities of field service, distribution, and aftermarket environments and can help clients apply proven practice from one sector to another.
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Pro Insights & Consultation Services
Through CustomerX Insights, our members-only platform, leaders gain access to frameworks, ROI tools, market maps, support models, along with one-to-one and enterprise wide consultation support.
It’s a practical way to bring structure and speed to complex decisions helping organisations act faster, measure what matters, and stay aligned with customer expectations.
Our Purpouse
We believe every organisation can deliver better results by understanding its customers more deeply and acting on that insight with clarity and confidence.
We deliver experience-driven innovation, independent advisory, and sector-based intelligence helping businesses work smarter, perform better, and grow sustainably.
Enhance Your Business
Advisory Services
Our advisory services help organisations improve performance through customer and organisational experience.
We combine platform-agnostic CX expertise, practical advisory, and industry insight to turn feedback into action building the clarity, capability, and confidence that drive measurable results.
